Background

This article will reflect on steps to take for first-time Clarity users.

 

Instructions

Step 1: Click here to go to the Clarity Log In screen.

 

Step 2: Click the Forgot Password? link under the Sign In button.

 

Step 3: Enter the email address that your Agency Administrator provided to 211OC to set up your HMIS account, this should be your work email address.

Step 4: Click the Captcha checkbox.

Step 5: Click the Reset Password button.

 

You will receive the following system message:

 

 

 

 

Step 6: Click on the Reset Your Password button in the email you receive (the sender will be Bitfocus which is the name of the company that created Clarity).

**NOTE** YOU MAY NEED TO CHECK YOUR JUNK/SPAM FOLDER FOR THE EMAIL.

 

Step 7: Fill out the Password and Confirm Password fields.

Step 8: Click Save
 

Step 9: Go back to the Clarity login screen to log in to your Clarity account.

 

NOTE: A password must meet the following criteria:

• Password must be 8 characters or longer
• Password must contain at least one uppercase character (A through Z)
• Password must contain at least one lowercase characters (a through z)
• Password must contain at least one number (0 through 9)
• Password must contain at least one non alphanumeric characters (such as !,$,#,%)
• Password must not contain spaces
• Password cannot be the same as the three (3) prior passwords used for the login account
• Password cannot contain the name of your Clarity instance
• Password cannot contain the word 'clarity'
• Password cannot contain the user's First Name, Last Name or Username
• Password cannot contain 'ABC' or '123'
• Password cannot contain more than two (2) consecutive characters

 

If you are still unable to access HMIS, please review the Troubleshooting Logging into HMIS article for tips.