Background

This process is for clients on the Survivor CES Community Queue (CQ) that have been matched to a housing opportunity through Individual CES or Family CES (OC CES). This means that the client has been matched to a housing opportunity at a Housing Provider that is not a Victim Services Provider, and the Housing Provider is participating in HMIS. 

Survivor CES Workflow

1. OC CES Admin sends match information to the Housing Provider via Match Email. The Survivor CES client will be considered "matched" and removed from the Survivor CES CQ by the Survivor CES Admin. 
   A. Survivor CES Access Point will provide eligibility forms requested by Housing Provider to support with eligibility review. 
   B. CES Documents: Verification of Homelessness and Disabling Condition Form
    
2. The Housing Provider will edit the housing opportunity in HMIS to include the Survivor ID in the notes, so other clients are not matched to the opportunity while eligibility is confirmed. The Housing Provider will review the match and confirm eligibility. 
   
   
    
3. The Housing Provider will inform the OC CES Admin/Survivor CES Admin if the match is denied or accepted. 
   
   A. If denied, the Survivor CES Admin will update the Survivor CES CQ to reflect that the client was denied the housing opportunity, and has returned to the CQ to be matched to another opportunity. The Housing Provider will edit the housing opportunity in HMIS to remove the Survivor ID. No further action is needed if the match is denied. 
   
   B. If accepted, the Housing Provider will complete the Coordinated Entry data entry for the client in HMIS prior to enrolling them into the housing project. 
   1. The Housing Provider will create a client record for the client if one does not already exist.
      
      Note: Agencies participating in OC HMIS are not Victim Survivor Providers so the agencies creating the HMIS profile are permitted to collect Universal and Program Specific Data Elements. 
      
      Clients have the option to refuse consent to share their personal identifying information. To participate in CES, the profile needs to be public due to agency sharing information between CES and the Housing Provider. The Housing Provider can create a client record without client-identifying information in this situation. 
       
   2. The Housing Provider will enroll the client(s) into the appropriate CES Program: Individuals (any household type that isn't family) - Individual CES or Family (at least one adult and minor child ages 0-17 household) - Family CES.
      
      For the field: Which access point is serving this household?, listed on the CES entry screen, select Survivor CES Access Point
       
   3. The Housing Provider will also complete the following steps to send a referral to the CQ. For additional information review the Adding Households to the Community Queue Knowledge Base Article. 
      a. Upload the Homelessness Verification/Disabling Condition Form(s)
      b. Create a Current Living Situation 
      c. Create a CES Assessment 
       
   4. The Housing Provider will notify the appropriate OC CES Admin to match the client to the reserved housing opportunity. 
       
   5. Once matched, the Housing Provider can move forward with enrolling the household into their project. The Housing Provider will also exit the household from the CES enrollment once the household is moved into the housing unit. 
      
      a. If the housing enrollment is entered into HMIS prior to the CES data entry outlined above, please have your HMIS Agency Admin submit a ticket to the HMIS Helpdesk to link the housing enrollment with the CES referral. Ensure to include the following information when submitting a HMIS Helpdesk ticket: the Head of Household's HMIS ID, the start date in the housing project, and the name of the housing project.
      
      b. The Housing Provider will notify the Survivor CES Admin once the household is housed. The Survivor CES Admin will work with the Survivor CES Access Point to exit the household's Survivor CES enrollment.

Please review the Survivor CES Flowchart for additional information.